FAQ

 

What if I need to modify my order?

You can always modify, just leave a note while ordering, we will get in touch with you.

What are the Privacy policies

Raw Extracts is committed to protect your privacy. This Statement of Privacy applies to Company Web site and governs data collection and usage at all Company sites and services. it does not apply to other online or offline sites, products or services. Please read the Company’s Statement of Privacy. Company is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

COLLECTION OF YOUR PERSONAL INFORMATION

As  an E-commerce Web site, Company collects personal information, such as your e-mail address, name, bank details, home or work address or telephone number. Information collected by Company is used solely for the purpose of billing your online purchases and remitting various incentives. Company does not collect any information about your computer hardware and software. Company encourages you to review the privacy statements of company’s web sites you choose to link so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Company Web site.

USE OF YOUR PERSONAL INFORMATION

Company and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Company may also use personal information to inform you of other products or services available from Company and its affiliates. Company may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Company does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
CONTROL YOUR PERSONAL INFORMATION

Company offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing [email protected] Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from Company by responding directly to any email you receive with a request to remove you from the mailing list.

SECURITY OF YOUR PERSONAL INFORMATION

Company is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit/debit card number/netbanking) over the Internet, we protect it through our Secured Payment Gateway service provider from time to time.

CHANGES TO THIS STATEMENT

Company will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Company will use your personal information, Company will prominently post such changes prior to implementing the change. Company encourages you to periodically review this Statement to be informed of how Company is protecting your information.

What are the different payment modes?

The payment modes are mentioned while Checking out. we shall soon accept bitcoin as well

How does payment works on custom products?

In the custom products section, whatever item you will select the cost will be added to the total and vice- versa

What are the Return Policies?

Our Company focuses completely on our customer’s satisfaction. If in any event you are displeased with the products quality or do not find the product in a better position, damaged or any manufacturing defect, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying. It provides all the details about the product you purchase.

CANCELLATION POLICY

No cancellations are accepted. Just returns and refund of order under below mentioned circumstances.

RETURNS

You have 7 calendar days to return an item from the date you received it. To be eligible for a return,

Your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund; if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fifteen (15) business days depending on your card issuer’s policies.

NON-RECEIVING OF THE REFUNDS:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 
[email protected]

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

FOLLOWING PRODUCTS SHALL NOT BE ELIGIBLE FOR RETURN OR REPLACEMENT

 Damages occurred due to misuse of product;
 Incidental damage due to malfunctioning of product;
 Products with tampered or missing serial/UPC numbers;
 Any damage/defect which are not covered under the manufacturer’s warranty;
 Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.

How do I file for return?

In ‘My Order’ you will see a return button with the product you just purchased.

Still have a question?

Please contact us for more information.

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